Most products will be shipped within 5 business days, unless otherwise noted. Most of our products are made to order so if were experiencing higher than normal orders we will let you know the longer ship time as it changes. We generally ship through USPS and will provide a tracking number. More expensive items will be shipped UPS ground also provided with a tracking number. All international orders will not have tracking numbers and depending on your countries customs regulations may take much more time to receive our product than normal.
Returns & Refunds
Before returning any items please send us an email stating why you would like to return it and whether or not you are exchanging the product or wanting a refund. You may return most new, unopened items within 15 days of delivery for a full refund. Must be in the same condition it was in when receiving it. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) but if its not a result of our error then the return shipping costs will fall on you.
You should expect to receive your refund within four weeks of giving your package to the return shipper (in like new condition), however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.